Box Office Guide

How to change between light and dark mode

Press on support at the bottom left and then click on settings. From here, you click on appearance top right and you can choose between light or dark mode, or return to the original system settings.

How to create a payment link

While on links on the left hand menu, click on create payment link in the top right hand side. From here, you can add the sub total, grand total, a reference and the email you want to receive the payment link, then click on next.

You’ll then be provided with a payment summary before pressing send payment link for it to be sent out.

You’ll have a dashboard of all payment links, click on one to see further details such as the date the payment link was created and sent out.

How to view payment links

Click on links on the left hand side to see a full dashboard of the payment links. Then click on an individual one to see more details. If you click on actions and view link then you can continue to a secure payment.

How to login to Box Office

To login to Box Office, enter your associated email address and password. Click ‘remember me’ to make it quicker in the future. After clicking login, you will then be taken through to your dashboard.

How to process a refund

Click on the payment you want refunded and then on the right go to view transaction. Scroll down to refund and press the button. You’ll be asked the amount to refund, auto-filled to the full amount, then click on process refund.

How to find your hardware/acquiring support contact

Click on support on the left hand side to see your acquiring support and hardware support contact details.

How to view a transaction

Click on transactions on the left hand menu and you can click on an individual transaction to see more details, such as the date or status.

To see more transactions, scroll to the bottom and click on the next page.

How to take a virtual terminal payment

Click on virtual terminal in the left hand menu and then enter the sub total and a reference, the grand total automatically calculates the tax for you, or you can add the details to grand total yourself.

You then need to add the first and last name, email and full address before clicking next.

You will then be asked for a final confirmation before continuing to payment, click through to be redirected to a secure payment page.

How to do a virtual terminal refund

While on virtual terminal, click on the transaction and on the bottom right click on refund. Choose the amount and then click on process refund. You’ll receive a success confirmation afterwards.