Privacy Policy

17. Payment Processing Agreements, Acquiring Partners and Service Resilience

M World Business Solutions Ltd (“MWBS”) provides and arranges payment processing services using hardware, software, systems, integrations and technology owned, operated, licensed or controlled by MWBS (“MWBS Technology”) and works with multiple acquiring banks, payment service providers, processors and other payment partners (“Acquiring Partners”).

17.1 Payment Processing Services Agreement

Where you enter into, sign or electronically accept a Payment Processing Services Agreement with MWBS (the “Payment Processing Agreement”), that agreement governs the provision of the relevant payment processing hardware, software, technology and associated services.

By signing or electronically accepting the Payment Processing Agreement, you expressly acknowledge and authorise MWBS to work with one or more Acquiring Partners and, where reasonably necessary, to use and share relevant information for the purpose of arranging, establishing, maintaining and supporting your payment processing and acquiring services, subject at all times to applicable data protection law.

17.2 Information We May Share

Information processed or shared with an existing or prospective Acquiring Partner may include, where relevant:

• information about your business and its activities;
• information supplied as part of a merchant or payment processing application;
• trading and transaction information;
• anticipated or historic transaction volumes and values;
• business and financial information;
• contact and identification information;
• information relating to directors, partners, shareholders, beneficial owners and authorised representatives;
• information required for identity, business and ownership verification;
• information required for underwriting, fraud prevention, anti-money laundering and other regulatory or compliance purposes; and
• other information reasonably required by an Acquiring Partner to assess, establish, maintain or support an acquiring relationship.

We will only share personal data where we have an appropriate lawful basis and where the sharing is reasonably necessary and proportionate for the relevant purpose.

17.3 Multiple and Alternative Acquiring Partners

MWBS may process and share relevant information with more than one Acquiring Partner where reasonably necessary to assess, arrange, establish, maintain or support payment processing services.

This may include identifying, introducing, arranging or facilitating primary, secondary, additional, replacement or alternative acquiring arrangements.

We may do this for purposes including:

• reducing dependency on a single Acquiring Partner;
• operational resilience;
• business continuity;
• contingency planning;
• disaster recovery;
• maintaining or protecting the availability of payment processing services; and
• reducing the risk or impact of disruption to a merchant’s payment processing services.

17.4 Changes to Acquiring Partners

We may process and share relevant information with an alternative or prospective Acquiring Partner where an existing Acquiring Partner is unable or unwilling to continue providing services, suspends or restricts services, experiences an outage or other disruption, changes its underwriting criteria, risk appetite, commercial or technical requirements, or otherwise ceases to be suitable or available for the relevant merchant services.

We may also do so where MWBS ceases, or intends to cease, working with, supporting, integrating with or referring business to a particular Acquiring Partner, or where the commercial, contractual, technical or operational relationship between MWBS and an Acquiring Partner ends, is suspended or materially changes.

Where reasonably necessary to support continuity of service, relevant information may be provided to a prospective alternative or additional Acquiring Partner before an existing acquiring arrangement ends, enabling that Acquiring Partner to undertake assessment, underwriting, verification, compliance and onboarding processes.

17.5 MWBS Technology

Where acquiring services are integrated with or supported by MWBS Technology, information may also be processed through MWBS Technology for the purposes of operating, supporting, administering and maintaining payment processing services and facilitating connections or transitions between Acquiring Partners.

The fact that services are provided through or supported by MWBS Technology does not alter the respective data protection responsibilities of MWBS or an Acquiring Partner.

Depending on the circumstances, an Acquiring Partner may process personal data as an independent data controller and may provide its own privacy notice explaining how it processes personal data.

17.6 Our Lawful Basis

The signing or electronic acceptance of a Payment Processing Agreement provides the contractual authority described in that agreement for MWBS to arrange and facilitate the relevant payment processing and acquiring services. It does not mean that MWBS relies on consent as the lawful basis for every processing activity involving personal data.

Our lawful basis for processing and sharing personal data will depend upon the circumstances and may include processing necessary for the performance of a contract or to take steps before entering into a contract, compliance with a legal obligation, and our legitimate interests or those of relevant third parties in arranging, operating, securing and maintaining appropriate and resilient payment processing services.

Where required by applicable data protection law, we will identify and apply the appropriate lawful basis before processing or sharing personal data.