What Our Partners Say

Your Independent Broker

Simon Larner from Your Independent Broker

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What made you contact MWBS in the first place?

Honestly, Warren’s persistent and methodical posting on LinkedIn. I was looking for alternatives to the single ISO I was working with that could only offer a very rigid, 1 bank, 1 terminal make solution and I needed a wider range. After about 3 months of reading Warren’s posts about changing the industry I decided I better see what the crack was.
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What is it that you especially like about being a MWBS partner?

Flexibility in the offering, having so much hardware and banking options and software under one roof gives me a one stop shop. Yes, I could probably go sourcing everything myself and probably earn more but MWBS make it easy and I like an easy life.

I can also call up with an out the box proposal and if it’s commercially viable it won’t be shot down because it’s not part of the “pricing model”.
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How likely are you to recommend MWBS as a payments partner to a friend or colleague?

Very and I do. I’d like to build a small core of sellers that I can work with but finding the right people is challenging in this industry.
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Do you think you have enough options to service all client types?

The only area I don’t have a good enough range of solutions for is micro merchants. Those merchants that would suit a PAYG option. I would love to be able to offer something that I can add to my residual portfolio.
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Is there anything that you would say that MWBS needs to improve on?

Communication with the partners on a regular basis. Knowledge is power and if you can have regular training sessions or just emails to know what’s going on with certain banks or with the company in general would be good. MWBS has a great story of its journey and I believe that if this was shared with its partners then more would stay for the ride. Sales people can be fickle but if you are invested in the direction and goal a good number (probably the better ones) will stick out the little niggles and growing pains that can sometimes happen... like SLAs!!!

I think due to the wide range of products the boarding process could be cleaned up a little in certain situations. Different banks have their own way of working and if we know the process from start to finish I’d be able to manage expectations and what was required.
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What would you say is different about MWBS and the way they do business to others you have partnered with in the past?

Honesty, transparency, fairness and flexibility. I can call the office and pretty much ask any question and get an honest answer. It expands my knowledge on how the industry and running an ISO works. This means I can appreciate the decisions that are made (mainly around pricing) and understand why the structure is the way it is.
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Do you feel as though MWBS treats you fairly at all times?

Yes, the transparency allows you to understand the pricing model. You know where you stand with MWBS, you may get told by other sellers you can earn more money elsewhere but on the whole my experience is it’s not true, you’re giving up something or there’s a reason why they pay more that you’re probably not gonna like in a short period of time.
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How easy do you find the MWBS platform to use for boarding?

I like the look and feel, navigating around the portal is easy and building an application is straightforward.

Coming from an employed role within payments I’m pretty good at getting the application right first time so I would like to see way more Speedy Boarding options so I can get applications signed and submitted quicker.
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Do you think the commercial model is fair for the service and options that are available to you?

The only thing I would change is to have different upfront commission payouts for the different types of terminal. I think the profit margin should be the same across the board so cheaper makes and models should pay more when priced the same as a more expensive alternative.

The odd incentive wouldn’t go amiss. Nothing makes a product fly off the shelves more than an extra £100 in the back pocket for doing it!

Cheaper Business Services

Daniel Turner from Cheaper Business Services

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What has your experience been like whilst partnering with MWBS?

The experience has been brilliant. You can always get through and nothing ever seems to be too much trouble. The online CRM/Portal is extremely user friendly, however having the ability to create and delete our own sales reps and staff members without having to ask someone inhouse to do it and having to wait at busy times would be helpful. Everything is transparent. You know what you are getting and when you are getting it when it comes to upfront commissions and residual payments.
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What made you contact MWBS in the first place?

Because I was originally using ... I felt their sales ability to get me on board was brilliant but then the ongoing support just was never there. It got to a point where I understood exactly what I wanted as an ISO and became much more familiar with the industry that I decided to look around and found Modern World. After talking to Alfie, I felt that I needed to sign up then and there, so I did and I haven’t looked back since.
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How easy do you find the MWBS platform to use for boarding?

It's stupid proof.
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Do you think you have enough options to service all client types?

Yes.
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Do you think the commercial model is fair for the service and options that are available to you?

Originally when I joined the commercials for the card machine up front commissions were based on the terminal. You could earn more or less to each terminal as I remember, but now it’s the same comms for any of the machines. For payment purposes this makes life much easier for MW to process payments each week but I think when you sell a Verifone machine over a Pax machine, I am thinking there would be more money in a verifone agreement as they are cheaper to purchase over say a PAX A920 which is a more expensive machine. Other than that I have no problem with the set up. The residuals are also fair I believe.
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What would you say is different about MWBS and the way they do business to others you have partnered with in the past?

The openness and transparentness. Honesty is integral to me in a business relationship, this so far has been on the nail 100%.
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Do you feel as though MWBS treats you fairly at all times?

Yes.
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How likely are you to recommend MWBS as a payments partner to a friend or colleague?

Since I signed up back in October 2021, I have already introduced one person. More will follow in due course I am sure.
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What is it that you especially like about being a MWBS partner?

You feel apart of the extended MW family. You are not just a number, everyone knows you by name, you build professional and personal relationships/friendships. Its brilliant!
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Is there anything that you would say that MWBS needs to improve on?

There is always things any company, even MWBS needs to improve on, but what the good thing about MWBS is that when you feedback potential improvements including directly to the Managing Director, who has an open door policy to all his staff and partners, you know you have been listened too and you can start to see changes that you suggest start to come into play over time.

Payments Chimp

Jay Green from Payments Chimp

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What has your experience been like whilst partnering with MWBS?

Excellent. The team are always around to help.
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What would you say is different about MWBS and the way they do business to others you have partnered with in the past?

The ability to offer customers a solution that is right for them.
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Do you feel as though MWBS treats you fairly at all times?

Absolutely.
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How easy do you find the MWBS platform to use for boarding?

The platform is very innovative, there is no other platform like it in the marketplace, but I think we could do with a boarding manual.
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Do you think you have enough options to service all client types?

A low-end solution to counter the likes of SumUp, etc.
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What made you contact MWBS in the first place?

I needed more options to offer merchants.
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What is it that you especially like about being a MWBS partner?

As a partner I feel like part of an extended team. Nothing is ever too much trouble, and I am treated with respect. MWBS is also very honest and treat partners in a holistic way. You are never pressured about selling more. Big plus.
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How likely are you to recommend MWBS as a payments partner to a friend or colleague?

Yes, I would recommend MWBS to anyone.
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Do you think the commercial model is fair for the service and options that are available to you?

Yes, absolutely.

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